Institutional knowledge is the sum of the knowledge, skills, and experiences that an organization has. It can be used to help new employees or students learn about an organization and its culture.
Tommy and Janice have been working at the same company for almost 20 years. Over time, they’ve built up a lot of knowledge of their position(s), departments, and company. Their experience has helped the company grow but now they are looking for their next chapter in life - retirement. Before it is too late and they leave the company, the institutional knowledge they have needs to be documented. Using Arvo, they were able to document those 20 years of knowledge and store it in one central place that could be accessed by anyone on the team. It is already proving to be a valuable resource for employees as they no longer have to go to Tommy and Janice with questions.