A knowledge base is a collection of information that is organized and accessible for reference or use. It can be used to store information about products, services, or processes. Knowledge bases are often used in business or technical contexts, where they can be used to provide information to employees or customers.
Crystal manages a team of ten people all having to tackle client requests, perform job duties, and create reports. Utilizing Arvo, she has created a knowledge base of playbooks for frequently asked questions that clients ask, how-tos on specific job duties, and training on how to create reports. Her team of ten goes to Arvo first to search the knowledge base of playbooks before having to come to her or another team member with questions. It has saved her hours each day in answering questions.